Service Design & Introduction Manager - Contract - Outside IR35 at Methods Business and Digital Technology Limited, Remote, 3 Months, £Contract Rate

Service Design & Introduction Manager - Contract - Outside IR35

Candidates must have a strong track record of performing a Service Design and Introduction role, ideally with a proven knowledge and understanding of how these align with ITIL processes.

Responsible for the planning and coordination of resources to ensure that services are effectively transitioned into service operation and that any changes to live services or retirements from live service are controlled.

• Responsible for the creation of service designs in accordance with the agreed service level targets
• Responsible for the design and documentation of ITIL based service support models
• Contributes to the efficiency & effectiveness of service delivery by ensuring the adherence to discrete standard models and the consideration of service-related non-functional requirements during on-boarding.
• Documentation of the responsibilities of suppliers in service support and that the responsibilities match their contractual commitments
• Provides coordination between projects, suppliers, Service Operations, and live services teams
• Updates to the Service Catalogue to ensure it is maintained, contains accurate information on all operational services and those being prepared to be run operationally
• Ensuring that the service designs follow the standard approach for Capacity, Availability, Information Security and IT Service Continuity Management
• Identification of the Operational Level Agreements and underpinning contracts required to operate the service
• Creation or amendment of standard Service Designs, Service sheets and user-facing service collateral
• Responsible for the creation of transition processes, standards, and templates
• Documentation of process flows across all in-scope service support processes

Person Specification:

This role would best suit an individual who has a proven track record in delivery in a similar role

• Proven Experience and execution of service design/architecture and Introduction
• Experience of working in a high-pressured environment
• ITIL Foundation Certificate (minimum) or Service Design Lifecycle module (preferable)
• Experience of SLA reporting, Key Performance Indicators, Dashboard reporting and Trend Analysis
• Supplier management experience
• Experience in case management toolsets - preferably ServiceNow
• Excellent working knowledge of Microsoft Office - particularly Excel
• Proven experience in communicating with a variety of stakeholders at different levels
• Strong Team working skills
• Able to work without supervision
• Strong inter-personal skills

CONTRACT RATE: £425 per day Outside IR35

Start ASAP until end of March initially

Remote

As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of this will be discussed with you at interview.