Major Incident Manager at Networking People (UK) Limited, City of London, £400-£425 per day

Contract : Major Incident Manager
Start Date: ASAP
Duration: 3 months
Rate: £400 - £425 a day (Deemed Outside IR35 determination)
Location: Remote but may require occasional travel to London site
Reference: 18826

Working on a Fintech deployment Programme for a global IT Systems Integrator.

Scope
The Major Incident Manager (MIM) will work alongside System Integrator, end client and suppliers to co-ordinate Major Incident response, remediation and status reporting. In conjunction with the team of operational experts the MIM will also ensure the end to end process is effective, recommending and supporting the implementation of improvements across identification, reporting, impact assessment, triage, remediation lead times, Knowledge Capture, proactive incident avoidance measures etc.

Skills needed

• Strong verbal and written communication skills
• Ability to manage multiple tasks /actions
• Ability to drive disparate teams to a common goal
• Ability to identify tactical and strategic process, tooling or resource requirements
• Direct experience working as a Major Incident Manager (Ideally in Fintech)

Deliverables:

• Major Incident status reporting - identification, impact assessment, status reporting, resolution
• Support Post incident review process, making and tracking full remediation recommendations
• Manage the engagement process and triage process for incident analysis and resolution
• Review the current incident management process and recommend and support delivery of improvement measures
• Proactive historical incident analysis to support assessing improvement measures
• Tracking key Incident metrics (MTT, MTTR etc)
• Conduct Knowledge capture sessions to drive cross team collaboration and effectiveness in the context of incident management
• Actively participate in service governance forums ensuring requirements to improve MIM are raised

Networking People (UK) is acting as an Employment Business in relation to this vacancy.