Head of CRM/CRM Project Controller at Harnham, London, £500 per day

£500 per day
Duration not stated

Contract Description

Head of CRM / CRM Project Controller

Location: Battersea (Hybrid, 2-3 days in office)
Contract: 11-month contract
Rate: Up to £500/day (Outside IR35)

About the Role

We are seeking a highly strategic and commercially aware Head of CRM / CRM Project Controller to oversee multiple projects spanning CRM, loyalty, and analytics for our client. This is a key leadership role that involves driving project execution, providing strategic insights, and ensuring clear communication at the board level.

Key Responsibilities

  • Develop and deliver the CRM and project plan for next year, ensuring alignment with business objectives.

  • Oversee multiple projects across CRM, loyalty, and analytics, providing direction and keeping teams on track.

  • Act as a strategic advisor, delivering commercial insights and ensuring effective stakeholder engagement.

  • Provide progress updates and clear storytelling to senior stakeholders, including the CEO.

  • Ensure alignment across global teams, working with colleagues in Asia, Europe, and the UK.

Ideal Candidate

  • Strong project management and consultancy experience with a background in CRM and loyalty.

  • Exceptional stakeholder management skills, able to negotiate and align multiple teams globally.

  • Strong commercial awareness and the ability to provide strategic insights.

  • Adaptable, with experience working across multiple regions and functions.

  • A compelling storyteller who can simplify complex projects for senior leadership.

  • Confident in overseeing multiple initiatives, with the ability to prioritise and drive efficiency.

  • Experience preparing senior leaders for board meetings and critical decision-making processes.

Additional Details

  • No direct reports, but expected to provide mentorship and keep teams aligned.