Trainer for a large insurance firm for training overall (approach, training needs analysis), develop training materials (course design and material development), deliver training (for UAT and go-live, mop-up and during post-go-live support) therefore supporting critical business readiness activities in the programme to ensure adoption.
Skills and Experience Specification:
Essential:
- Over 5 years' experience in leading and managing training with previous experience in training delivery.
- Understanding of the full insurance policy life cycle from inception to expiry/renewal/cancellation, preference given to recent Specialty Insurance experience and Guidewire products.
- Experience of quickly learning different technologies in a professional services environment in order to understand, manage and deliver training.
- Previous experience of transposing technical information into digestible content for a variety of business roles, meticulous training material creation.
- Knowledge of learning tools and technologies and their contribution to delivering compelling content, increasing engagement and driving change.
- Experience of Training Needs Analysis, approaches and plans, course designs, material development, schedule and delivery.
- Experience of training environments, data set up and management.
- Experience of Learning Management Systems.
- Collaborative and diplomatic ability to influence others at all levels of the business.
- Strong and demonstrated ability to build lasting relationships with key stakeholders.
- Ability to competently mediate disagreements and negotiate agreeable resolutions.
- Confident and articulate in training delivery and experience in different training methods.
- Highly proficient in training capture and creation tools (eg Articulate, uPerform, Camtasia).
- Sound IT skills in Word, Excel, PowerPoint and knowledge of process mapping applications such as Visio and LucidChart.