Associate Product Manager (12 months Contract) at Archway International, London Area, £350 per day

£350 per day
  • Outside Spy
  • London Area, United Kingdom
  • Jun 06, 2024
Duration not stated Information Technology Management

Contract Description

Archway International is proud to have partnered with an industry leader within HR Tech and we are currently looking for a talented Associate Product Manager (12 months, outside IR35 contract).

This role pays up to £350 a day depending on experience.

What you will be doing as Associate Product Manager:

  • Act as a liaison between Workforce Management Product & Engineering and the wider organization to ensure that customer issues are effectively communicated and addressed.
  • Triage customer support tickets based on severity and customer impact, collaborating with the Engineering team to ensure timely resolution of critical issues.
  • Identify support themes, advocate for operational priorities, and collaborate with other product managers and engineering partners to create and prioritize Jira issues
  • Develop a deep understanding of the product and its features to provide accurate and helpful support to customers. This may involve creating documentation, FAQs, or knowledge base articles to help customers troubleshoot common issues.
  • Use customer feedback and support data to provide recommendations for product improvements, enhancements, and new features that would address customer needs and improve the overall customer experience.
  • Drive continuous improvement of support processes, implementing tools and training as needed.

Qualifications & Skills

  • Experience in a fast-paced/ start-up environment with
  • Over 2 years of experience working on a software development team and using JIRA
  • Bachelor of Science degree in Computer Science, Mathematics, Electrical Engineering or equivalent experience
  • Strong analytical skills to interpret data. Ability to make data-driven decisions about product features and enhancements
  • Excellent verbal and written communication skills to effectively communicate with cross-functional teams, stakeholders, and customers
  • Willingness to work in hybrid working arrangement (1-2x/week in London office)

Please note that visa sponsorship is not provided for this role.