IT Project Coordinator (x4) at CPS Group (UK) Limited, Newcastle upon Tyne, Tyne and Wear, £200 to £255 per Day
£200 - £255 per day
Newcastle upon Tyne, Tyne and Wear
Nov 18, 2020
Duration not stated
IT Project Coordinator/Planner
Role: IT Project Coordinator / Planner (x4) Location: Newcastle Type: Contract, OutsideIR35 Start: November 2020 Duration: 3-4 Months
CPS Group UK are delighted to be seeking multiple IT Project Coordinators on behalf of a leading organisation in the North East area. Working as a team, the Coordinators will be responsible for the coordination and successful delivery of new IT equipment to staff and buildings as part of a total IT refresh/rollout programme.
Candidates will need to be based in the North East area, as whilst we expect homeworking, there will be on-site requirements and meetings to attend as part of the programme.
Role Overview *Contacting staff to validate that the correct software has been identified on their devices *Validation of staff contact details to facilitate the delivery and collection of devices *Scheduling the delivery of new devices to staff *Scheduling collection of old devices for return and rebuild / reimaging *Interim contact with staff to ensure packaged return of existing kit *Rescheduling of delivery and collection of devices where required *Post-collection customer satisfaction survey engagement *Keeping accurate records of their contacts with staff *Updating the courier suppliers software with delivery / collection data *Weekly reporting to the Lead BLA to ensure accurate metrics of the performance of the deployment are recorded *Determine staff technology requirements and ensure that these requirements are centrally recorded and actioned by the Build Team. *Act as the escalation point for all user escalations working with the user and the support teams to resolve issues in a timely manner. *Ensure staff are contacted post deployment to determine if any follow up activities and/or remediation is required.
For more information, or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed)
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