IT Project Coordinator (x4) at CPS Group (UK) Limited, Newcastle upon Tyne, Tyne and Wear, £200 to £255 per Day

£200 - £255 per day
  • Outside Spy
  • Newcastle upon Tyne, Tyne and Wear
  • Nov 18, 2020
Duration not stated

Contract Description

IT Project Coordinator/Planner

Role: IT Project Coordinator / Planner (x4)
Location: Newcastle
Type: Contract, Outside IR35
Start: November 2020
Duration: 3-4 Months

CPS Group UK are delighted to be seeking multiple IT Project Coordinators on behalf of a leading organisation in the North East area. Working as a team, the Coordinators will be responsible for the coordination and successful delivery of new IT equipment to staff and buildings as part of a total IT refresh/rollout programme.

Candidates will need to be based in the North East area, as whilst we expect homeworking, there will be on-site requirements and meetings to attend as part of the programme.


Role Overview
*Contacting staff to validate that the correct software has been identified on their devices
*Validation of staff contact details to facilitate the delivery and collection of devices
*Scheduling the delivery of new devices to staff
*Scheduling collection of old devices for return and rebuild / reimaging
*Interim contact with staff to ensure packaged return of existing kit
*Rescheduling of delivery and collection of devices where required
*Post-collection customer satisfaction survey engagement
*Keeping accurate records of their contacts with staff
*Updating the courier suppliers software with delivery / collection data
*Weekly reporting to the Lead BLA to ensure accurate metrics of the performance of the deployment are recorded
*Determine staff technology requirements and ensure that these requirements are centrally recorded and actioned by the Build Team.
*Act as the escalation point for all user escalations working with the user and the support teams to resolve issues in a timely manner.
*Ensure staff are contacted post deployment to determine if any follow up activities and/or remediation is required.

For more information, or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed)

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