Service Desk Analyst - SC Cleared - (1st Line Support / Service Now) - SC Cleared
SC Cleared Service Desk Analyst required for a contract through until 31st March 2021 - with scope to go on.
The Service Desk Analyst will provide a quality technical first-line service to all business users. The role will be responsible for the recording of all incidents, service requests and requests for change (RFCs) that come to the Service Desk via phone or email, aiming to satisfactorily resolve 75% of incidents received, demonstrating an end-to-end customer service focused approach to call management.
Core hours are between Monday-Friday 8am-6pm on a shift basis, however, as the Service Desk is a 24/7 there may be some requirement to cover some weekend and night shifts on a rota basis.
Skills and Experience
For further information please get in touch to discuss further.
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