User Researcher - OUTSIDE IR35 - £450 - £500 at Parity Professionals, Newport, 5 Months, £450-£500 per day

£450 - £500 per day
  • Outside Spy
  • Newport, Wales, UK
  • Nov 17, 2020
up to 6 Months

Contract Description

Parity Group are delighted to be engaged with a well-known progressive organisation on a large project and as a result have the need for a user researcher to join their team based in Newport on a 5 months contract.

ALL APPLICANTS PLEASE NOTE THAT THIS ROLE IS OUTSIDE IR35.

Role:

Methods, Data and Research Directorate (MDR) provides the statistical infrastructure (in the broadest sense) and underpinning frameworks necessary to enable the organisation, the GSS and the wider research community to make better use of data. MDR was established as a directorate during 2017, and has been structured into five divisions:

  • Data as a Service Division co-ordinates requirements for new data, bringing it into the organisations environment and making it available across the organisation.
  • Data Architecture Division will ensure that data is organised and referenced so that it can be access quickly and used appropriately by the organisation.
  • Methodology Division will develop new methods for working with new non-survey data sources, and for integrating non-survey and survey data.
  • Best Practice and Impact Division fosters the best practice developed within MDR across the GSS (and vice versa), and ensures that innovation in the use of data is pushed across government.
  • Researcher Support and Data Access maximises the benefits of the expanded the organisations data estate to the wider research community.

Role Responsibilities:

The purpose of this role is to support ongoing development of our Division's products and services, by offering and championing a user/customer view

A lead user researcher is an expert practitioner, leading and aligning user research activities across several teams. They ensure that teams take a user-centered, evidence-based approach to service design and delivery. They develop and assure good user research practice.

Key Responsibilities

  • Planning, designing and conducting research sessions to support the design and development of services
  • Leading the user research process from developing user recruitment briefs through to test moderation, analysis and report writing
  • Considering and using the most appropriate research method to test new product and concept developments, including a variety of methods such as usability testing, interviewing, pop up research to ensuring the user needs are fully understood in the service design.
  • Working closely with designers, developers and product owners to turn user data into actionable product/service requirements that feed into and influence product direction.
  • Designing, Scripting and analysing qualitative and quantitative data through a variety of research methods such as surveys, analytics, in-depth interviews etc.
  • Applying the user-centered design principles to product and service design in an iterative development environment
  • Communicating research findings to all relevant stakeholders using the most appropriate styles and techniques to inform decision making based on user needs.
  • Managing the recruitment of participants, ensuring a representative sample is obtained with accountability for schedules and value for money
  • Promoting user-centered design principles and best practice
  • Managing research findings such as research reports and video footage to ensure they are accessible by relevant stakeholders.
  • Working with the wider user research community to share knowledge and experience
  • Conducting research with a range of users with diverse needs with to ensure products and services are accessible and inclusive.

Skills:

Research skills

Understands and has experience of a range of user research methods. Able to choose appropriate methods for different life cycle phases and situations. Knows how to apply methods correctly.

Analysis and synthesis

Able to turn research data into clear findings that inform decisions. Knows how to involve colleagues in analysis and synthesis of data from multiple sources to increase consensus and challenge assumptions.

Communicating insights

Able to communicate research data and insights. Knows how to tailor the delivery of research findings depending on audience and purpose.

Inclusive research

Understands the diversity of users of government services. Knows how to include all kinds of users in appropriate research activities to help teams deliver accessible services.

User centered and agile practices

Understands user centered design practices and knows how to embed them into an agile workflow to deliver timely findings. Can work in an open, iterative and collaborative way in a multidisciplinary team.

Society and technology

Understands the social and technological context for government services. Can help colleagues understand how digital technology is changing user behavior, and the challenges and opportunities for government services

Design understanding

Contributes to the work of the community, building successful teams through understanding team styles and influencing as well as motivating team members. Gives and receives constructive feedback, facilitating the feedback loop. Facilitates conflict resolution within teams, ensures the team is transparent and that the work is understood externally. Able to help teams maintain a focus on delivery while being aware of the importance of professional development.

Strategic insight

Understands organizational strategy and objectives. Able to align user research activities with objectives to create strategic insights that inform policy and proposition

Community of Practice (for progression only)

To actively participate in the community of user researchers

Desirable:

Technical understanding:

Demonstrates knowledge of the technologies used to build and operate digital services. Understands the different technical roles in a multidisciplinary team.

If this sounds like the right role for you then wait no longer and get in touch by applying with your CV or give Kishia Odiaka a call for a brief discussion and immediate consideration.

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