IT Service Desk Analyst at Damia Group LTD, London, 5 Weeks, £16-£16.50 per hour

  • Outside Spy
  • London, UK
  • Nov 17, 2020
up to 6 Months

Contract Description

IT Service Desk Analyst - 5 weeks - REMOTE - £16-16.50 per hour outside IR35

Duties

Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT. Responds to client staff's telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT. Records inquiries, repair and service requests, resolves or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction. Escalates to or consults with senior staff when solution is unclear. Reports problems with procedures and makes suggestions for improvements. Receives direct supervision.

Skills

Requires good analytical and communication skills, sound judgment, and the ability to work effectively with client and IT staff.

Education

Associate degree in Computer Science or a related discipline and up to two years of experience in IT or an equivalent combination of education and work experience.

IT Service Desk Analyst - 5 weeks - REMOTE - £16-16.50 per hour outside IR35

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