ServiceNow Administrator at Pertemps Network Group, Edinburgh, £Contract Rate

  • Outside Spy
  • Edinburgh, UK
  • Sep 14, 2020
Duration not stated

Contract Description

ServiceNow Administrator

Pertemps Scotland Ltd are working with our client in Edinburgh to recruit for a ServiceNow Administrator in the Public Sector on a temporary basis for 6 Months with potential extension.

Due to current circumstances this role will be based remotely.
The role is full time with a day rate of £380/470. This role is Outside IR35.

The main duties would be:

Prepare the instance for Paris update
Establish Automated Testing for ITSM Modules (Incident, Problem, Change)
Adjust Flow for catalogue items which require AD processing to automatically execute required changes
Establish platform health check activities (including interfaces) for ServiceNow platform
Perform role review and adjust the Organisations role profiling
Document access control framework
Support including but not limited to:
Resolution and escalation of ServiceNow related issues and risks
Proactive monitoring, maintenance and support of system performance, data, capacity and capability and recommending improvement opportunities
Training, guidance, and 'Show and Tell ' sessions of developed solutions
Creating specialist knowledge and governance documentation to support best practices and developing standards for ServiceNow
Carry out patching activities
Managing upgrades, patches and system clones to the platform
Development of the following system modules:
Self Service Portal (with Flow Designer)
ITSM Module
CMDB & Foundation Data
Knowledge Management
Significant and demonstrable commercial experience in the following areas:
Experience of New York (or higher) version of the platform
Able to demonstrate knowledge of the platform mechanics and best practices
Experience working with Import Sets and Transform Maps
Knowledge of CMDB & Asset Management
Experience in development of at least one of the following:
Self-Service Portal (beyond Catalogue Items)
AD Integration
Scoped Applications
Strong teamwork, self-managing and self-initiative, coaching, collaboration & communication skills
Integration and orchestration knowledge.
Knowledge of the newly offered products in Madrid and New York (Workspace,
Workbench, ATF, Self Service Portal)
JavaScript development independent of and within the ServiceNow framework
Exposure to Agile working methods