£550 per day
Outside Spy
Worthing, UK
Problem Manager
£550 per day | Outside IR35 | 6-month contract
Hybrid, Worthing, West Sussex
We are looking for an experienced Problem Manager to join a large, complex organisation and help refresh and improve its Problem Management capability on an initial 6 month contract, with possible extension and working outside of IR35.
You will work alongside the existing Problem Manager, focusing primarily on P1 – P4 incidents to reduce current workloads, as well as helping to dig into root cause analysis of recurring problems.
This is a hands-on role for someone who can hit the ground running, challenge superficial fixes and secure buy in from technical teams, suppliers and senior stakeholders.
Responsibilities:
Lead root cause analysis and post-incident problem reviews
Identify recurring issues and drive permanent fixes
Improve the quality of problem records, known errors and workarounds
Track...