£550 per day
Outside Spy
Milton Keynes, UK
CX Analyst- 35 days outside IR35- Up To £550 per day- Immediate Job Outline We are looking for an enthusiastic, creative and dedicated customer experience specialist working alongside the project team and client to help shift the dial in customer engagement and experience. You will be mapping and tracking all points of customer engagement in an omni-channel model. To ensure success as a customer experience specialist, you should exhibit an in-depth knowledge of customer engagement channels and demonstrate where you have created joined up customer journeys for customer personas which capture expected perceptions and experiences, not just focusing on process steps or technology. Customer Experience Analyst Responsibilities: Customer research Conduct customer research with an established Customer Research panel to identify pain points and understand customer behaviour Identifying customer needs and taking proactive steps to develop positive experiences...