Service Delivery Manager contract in Leicester - outside IR35 For our client based in Leicester, we are looking for Service Delivery Manager to support the evolution of the Group IT Service function from the current state, towards an ITIL aligned model. Location - Leicester Duration - 6 months Rate - £400 - £500 per day Duties - Implement required ITIL principles in line with the overall strategy. - Create, maintain and enhance effective working relationships with all necessary parties. - Collaboratively ensure processes and behaviours are aligned across all locations. - Define & implement standard procedures for all activities. - Ensure that calls received are dealt with efficiently and professionally. - Advise and coach the team on handling complex customer queries. Requirements * Proven track record in a similar position. * ITIL v3 Foundation Level minimum (Ideally, Service Operations, CSI) * Knowledge and understanding of full service lifecycle (Strategy...
Jul 27, 2020
Duration not stated
Service Delivery Manager contract in Leicester - outside IR35 For our client based in Leicester, we are looking for Service Delivery Manager to support the evolution of the Group IT Service function from the current state, towards an ITIL aligned model. Location - Leicester Duration - 6 months Rate - £400 - £500 per day Duties - Implement required ITIL principles in line with the overall strategy. - Create, maintain and enhance effective working relationships with all necessary parties. - Collaboratively ensure processes and behaviours are aligned across all locations. - Define & implement standard procedures for all activities. - Ensure that calls received are dealt with efficiently and professionally. - Advise and coach the team on handling complex customer queries. Requirements * Proven track record in a similar position. * ITIL v3 Foundation Level minimum (Ideally, Service Operations, CSI) * Knowledge and understanding of full service lifecycle (Strategy...
Service Delivery Manager contract in Leicester - outside IR35 For our client based in Leicester, we are looking for Service Delivery Manager to support the evolution of the Group IT Service function from the current state, towards an ITIL aligned model. Location - Leicester Duration - 6 months Rate - £400 - £500 per day Duties - Implement required ITIL principles in line with the overall strategy. - Create, maintain and enhance effective working relationships with all necessary parties. - Collaboratively ensure processes and behaviours are aligned across all locations. - Define & implement standard procedures for all activities. - Ensure that calls received are dealt with efficiently and professionally. - Advise and coach the team on handling complex customer queries. Requirements * Proven track record in a similar position. * ITIL v3 Foundation Level minimum (Ideally, Service Operations, CSI) * Knowledge and understanding of full service lifecycle (Strategy...
Jul 27, 2020
Duration not stated
Service Delivery Manager contract in Leicester - outside IR35 For our client based in Leicester, we are looking for Service Delivery Manager to support the evolution of the Group IT Service function from the current state, towards an ITIL aligned model. Location - Leicester Duration - 6 months Rate - £400 - £500 per day Duties - Implement required ITIL principles in line with the overall strategy. - Create, maintain and enhance effective working relationships with all necessary parties. - Collaboratively ensure processes and behaviours are aligned across all locations. - Define & implement standard procedures for all activities. - Ensure that calls received are dealt with efficiently and professionally. - Advise and coach the team on handling complex customer queries. Requirements * Proven track record in a similar position. * ITIL v3 Foundation Level minimum (Ideally, Service Operations, CSI) * Knowledge and understanding of full service lifecycle (Strategy...
