Outside Spy
Home Based
Service Design Lead (Outside IR35) Authority: DEFRA - Rural Payments Agency Location: Home-Based Contract: 31.03.21 Are you an experienced Service Design Lead looking for a new contract opportunity? Do you have previous experience of successfully leading development and delivery of customer services models? If so PSR would like to speak to you. As Service Design Lead, you will: ● Lead the development of a new customer service model to help take RPA into the future ● Establish where RPA is now, articulate the desired customer service model for the future and develop a coherent and credible plan to deliver the model ● Have the opportunity to play an intrinsic part in shaping customer experience and delivery for RPA going forwards. The customer service model covers all customer contact channels and customer management, such as complaints and appeals. You'll have: ● A track record in successfully designing and delivering customer service models in a similar...