2 jobs found in Glasgow

Transition Analyst (ITIL) Insurance Hybrid: 1 -2 days per month in either Glasgow or Newcastle (whichever is closest) 6 months £ 350 - £400 per day In short: This is a Separation and Transformation within the business. We 'll be transitioning services to an offshore third party provider. Your role will be to work with the third party ensuring we can plan and co-ordinate a successful transition. This role will be documentation heavy as a pure analyst so not really fit for manager-level candidates. In full: Working with a third party provider, the Transition Analyst will ensure that we successfully transition the new services over to live support, adhering to compliance and standards following an ITIL based governance methodology. Key skills / knowledge : ITIL Foundation Good planning skills Attention to detail A general understanding of Service Transition Strong communication skills and...

Job title: Platform Engineer | AWS Connect Job type: Outside IR35 Contract Contract Length: 6 Months (Likely Extension) Rate: £325 - £350 per day Role Location: Remote, Occasional onsite visits - Telford/Glasgow The company: IT Consultancy on Government Project Role And Responsibilities Design and implement enhancements to Amazon Connect and telephony systems. Manage vendor relationships (e.g., BT, Vodafone) for infrastructure-level issues. Ensure compliance with security and operational standards. Provide strategic input into platform upgrades, integrations, and roadmap planning. Develop and maintain architectural documentation and SOPs. Job Requirements Deep expertise in Amazon Connect, AWS architecture, and enterprise telephony. Strong understanding of voice network infrastructure and SIP routing. Experience with high-availability and disaster recovery planning. Ability to lead technical teams and coordinate with external vendors....