Outside Spy
London, UK
Job Title: Head of IT Customer Management Location: Hybrid Working (UK-based) Rate: xc3 x82 £550-600 per day (Outside IR35) We are seeking an experienced, results-driven Head of IT Customer Management to oversee and enhance the delivery of customer platforms within a leading insurance company. This is a high-impact, hands-on role ideal for someone who thrives in a practical, fast-paced environment and has a solid foundation in IT architecture, customer-centric strategies, and regulatory compliance in financial services. Key Responsibilities: • Lead the IT Customer Management function, ensuring that customer-facing platforms are optimised for operational efficiency and enhanced user experience. • Translate the needs of operational teams into actionable buying strategies, working closely with senior stakeholders to drive alignment and deliver business value. • Provide expert guidance on IT architecture to ensure platforms are...