£720 - £780 per day
Outside Spy
Greater London, England, UK
IT Service Transformation Lead (Director) - 6-Month Contract Location: Cannon Street (Hybrid) Rate: £720-780 per day (outside IR35) A high-impact IT service transformation is underway, and we need an IT Service Transformation Lead to lead from the front. This is a hands-on, delivery-focused role for someone who has run large-scale service operations, managed NOCs/Command Centres, and driven real service improvement, all whilst managing outsourced providers. Hitting the ground running, you'll take charge of service execution across infrastructure, alerting, and incident management. You'll work closely with existing senior leaders, ensuring all aspects of IT operations, monitoring, and response are aligned to business-critical outcomes. What You'll Do: Lead service improvement efforts, ensuring resilience and reliability across infrastructure and ITSM operations Work closely with technical SMEs, suppliers, and integrators to ensure effective monitoring and alerting...