7 Customer Service jobs

Dynamics 365 CRM & Business Central Developer | £450 - £500 We're working with a rapidly expanding UK IT Managed Services Provider that is heavily investing in the automation of their internal ecosystem on this exciting opportunity. This is a high-impact contract role where you will bridge the gap between CRM and Business Central to drive operational excellence. As a key technical figure, you will be responsible for re-engineering the internal Dynamics environment, ensuring seamless workflows and robust data flow across the business. You’ll leverage the full Power Platform stack to turn a core platform into a powerful automation engine. The Role Lead the stabilization and technical improvement of the Dynamics 365 CRM platform to support business growth. Design and deliver complex integrations between Dynamics 365 Sales/Service and Dynamics 365 Business Central. Build and deploy advanced automations using Power Automate to streamline the end-to-end customer...

Job Details: 6 month contract - Outside IR35 EDI Expertise & Support Manage and troubleshoot EDI-related issues such as mapping, translation errors, and partner setup Ensure smooth data exchange using protocols like AS2 and VANs Collaborate with EDI service partners to maintain system integrity Deliver training and presentations to build EDI capability across the business Provide expert guidance to internal teams and external stakeholders on EDI processes IT Service Management Own and resolve IT support tickets using an ITSM platform, ensuring accurate documentation Proactively manage service queues and reduce backlog Prioritise tasks based on urgency and business impact Analyse service data to identify trends and recommend improvements Maintain clear documentation for recurring issues and knowledge sharing Stakeholder Engagement & Collaboration Build strong relationships with internal departments and external partners Act as a consultative...

2nd Line Support Engineer Location: Fully Remote Day Rate: £190 per day (Outside IR35) Contract Length: 3 months   Our client, a leading managed service provider, is looking for a 2nd Line Support Engineer to support a busy service desk environment. This role offers the opportunity to work across a broad range of cloud-based technologies, with a strong focus on Azure, supporting multiple clients in a fast-paced setting.   What you’ll do   Provide 2nd line technical support across infrastructure and cloud environments Troubleshoot and resolve escalated incidents and service requests Support and administer Microsoft Azure environments Work across user, device, and access management within cloud platforms Collaborate with 1st and 3rd line teams to ensure timely issue resolution   You’ll work closely with service desk teams and wider technical specialists to deliver a high standard of support...

2nd Line Support Engineer Location: Fully Remote Day Rate: £190 per day (Outside IR35) Contract Length: 3 months Our client, a leading managed service provider, is looking for a 2nd Line Support Engineer to support a busy service desk environment. This role offers the opportunity to work across a broad range of cloud-based technologies, with a strong focus on Azure, supporting multiple clients in a fast-paced setting. What you'll do Provide 2nd line technical support across infrastructure and cloud environments Troubleshoot and resolve escalated incidents and service requests Support and administer Microsoft Azure environments Work across user, device, and access management within cloud platforms Collaborate with 1st and 3rd line teams to ensure timely issue resolution You'll work closely with service desk teams and wider technical specialists to deliver a high standard of support across a varied client base....

Role: Business Analyst Rate: £425 per day (outside IR35) Length: 6 months initially Location: 2-3 days per week in Liverpool Start date: ASAP The role: We’re looking for an experienced Business Analyst to play a pivotal role in a major Telephone & CRM transformation programme. This is a highly visible opportunity to shape discovery, define the change roadmap, and drive successful delivery as the organisation transitions to new telephony and CRM platforms. You’ll sit at the heart of product, technology, and operations, helping answer the key questions: How do we deploy it; How do we roll it out; and How do we unlock and deliver value quickly and safely? If you’re passionate about customer experience, modern contact centre technology, and the practical application of GenAI (live chat, chatbots, AI-assisted customer service), this role offers the chance to make a real impact. Key Responsibilities Lead end-to-end business analysis across...

Spectrum IT are recruiting for a Contract 1st Line Support Analyst to join our Eastleigh client on an initial 3-6 month contract. This is an outside IR35 role and onsite working 5 days per week. Candidates for this role must be able to be onsite daily. As 1st Line Support you will be proactive in triaging and solving IT support issues both desk side and via phone/email. You will provide IT support across multiple sites, ensuring users receive prompt and effective resolution to IT issues. Key Responsibilities Provide 1st line support via desk-side, phone, and email Log, triage, and resolve tickets within agreed SLAs Escalate complex issues to 2nd/3rd line teams where required Support end users across hardware, software, and network queries Assist with onboarding/offboarding users and device setup Key Skills & Experience: Windows 7 - 11 support Office 365/Microsoft 365 administration Active Directory Microsoft Exchange/email troubleshooting Service Desk/ticketing...

Dynamics 365 CRM & Business Central Developer | £450 - £500 We're working with a rapidly expanding UK IT Managed Services Provider that is heavily investing in the automation of their internal ecosystem on this exciting opportunity. This is a high-impact contract role where you will bridge the gap between CRM and Business Central to drive operational excellence. As a key technical figure, you will be responsible for re-engineering the internal Dynamics environment, ensuring seamless workflows and robust data flow across the business. You’ll leverage the full Power Platform stack to turn a core platform into a powerful automation engine. The Role Lead the stabilization and technical improvement of the Dynamics 365 CRM platform to support business growth. Design and deliver complex integrations between Dynamics 365 Sales/Service and Dynamics 365 Business Central. Build and deploy advanced automations using Power Automate to streamline the end-to-end customer...